Delegate services

Delegate satisfaction is our priority

At Brightelm we want your guests to feel supported and well looked-after by anticipating their needs at every step.  Combining expertise with our friendly approach, we understand how to engage with your audience, meet their expectations and facilitate the smooth running of the whole experience from start to finish.

Managing Operations

Managing the attendees at a conference is a huge and complex operation, and Brightelm offer a wider range of tailored solutions to support this process.  We take care of everything; providing a customer contact centre, sending out joining instructions, advising on travel, providing badges, maps and venue information.  Our goal is to ensure that the delegates arrive at the right place at the right time, they are able to access assistance when needed and have clear systems of communication.  We will use our expertise to deliver a seamless delegate experience, freeing up your time to focus on other areas of the event.


Let us take the stress out of finding and booking delegate accommodation.  From the outset, we manage the whole process, making life easier for both you and your delegates.  Delegates will be able to choose from a range of accommodation options to suit their budget.  Furthermore, we negotiate deals with hotels to offer special discounts and can frequently add value with upgrades and complementary rooms to provide comfort at the best possible rates.

Delegate technology

At the forefront of technology, our project coordinators will use the latest programmes to create innovative, interactive tools which add interest and engagement to your event, such as custom apps, voting software and tracking tools.  Furthermore, we can create a bespoke, branded online registration systems, for use on all devices, covering services such as signing in, messaging or booking sessions and workshops.

We would love to hear about your next event and how we may be able to help you with your delegate management, get in touch and say hello!

Some of the things our delegate services team will do for you:

Build online registration and housing tools

Source and negotiate with hotels to secure the best possible accommodation deals for delegates.

Source delegate giveaways such as branded pens, paper, bags etc.

Build event apps and deliver live voting

Run onsite registration and badges

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